SHIPPING POLICY:

We at VALENZAR know how important it is to receive your purchased products in the finest condition, and on time. So we use a large network of couriers to deliver your products to you as early as possible.

Depending upon the location, the product is shipped to you within 2-6 business days

Free shipping for all orders across India.

The whole order amount will be refunded if the order is cancelled, lost or undelivered to your preferred location.

EXCHANGE POLICY 

We at VALENZAR.COM work hard to provide our customers with the latest fashion at impeccable quality and amazing prices. If you did not like the fit, colour or design simply exchange the product within 7 days from the date of the delivery.

EXCHANGE/COUPON CODE REFUND

Everything we offer is chosen to live up to high standards. All products are fully guaranteed against defect or faulty workmanship. We’ll always do our best to take care of our customers delight in the most fair and reasonable manner; we hope you will be fair and reasonable with us as well.

VALENZAR’S exchange policy gives you an option to raise a request to inform us of exchange or coupon code refund within 7 days from the date of the delivery.

The only things which we ask that don’t use the product and maintain its original condition, packaging, accessories and tags. You are most welcome to try on a product but make sure you take an adequate measure to maintain its condition so that no “WEARING MARKS” are visible in the shoes. Kindly don’t RAISE your FOREFOOT while wearing the shoes,the main reason of wearing marks is due to the raising of forefoot while wearing. The reason why we ask this is so that the product, when returned, should be in a re-sellable position as soon as it reached back to our designated warehouse. Failure of which may lead to even cancelling your exchange request. So help us to serve you better!

We provide voucher code refunds for size exchange or model exchange, which can be redeemed anytime in our website by purchasing any other product within a period of 6 months.

Once we pick up your shipment our team will do the quality check at our end and if the product passes our quality check we will provide a voucher code of the required amount in your mail id.

But, if the product does not pass the quality check we shall return it to you and reject your exchange.

For Example : You purchased a shoes of ₹1500 and you did not like the color or fit and you want to choose some other product. In that case just mail us at support@valenzar.com or click here and fill the details for Voucher Code Refunds or Exchange. Our executive will call you or revert you back in mail mentioning the pickup date of your order. As soon as the shipment reaches our warehouse after the pickup we will go through the product and if it passes through our quality check, we will ship the desired size or the product which you have chosen or we will mail you your voucher code of ₹1500. You can use that voucher code for purchasing other products from our website.

Note : The Voucher Code can be used in the checkout page in Coupon Code section.

Note : All exchanges are subject to stock availability.

Note : The exchange is done only once so please make sure you order the correct size when you redeem your coupon or opt for size exchange.

Note : If there is no pickup facility available in your pincode than you need to courier the shoes to our warehouse from the nearest post office (address would be mailed). The charges of the courier will be paid by us via IMPS / UPI / WALLET after the shipment reaches our warehouse.

[  Please make sure there won’t be any Cash on Delivery for the exchanged product, so you need to pre pay the extra amount if you go for a higher amount product than the voucher code  ]